We only offer a full refund under the following conditions:
Less than 30 days since purchase.
The item was shipped in error or a different item(s) is being purchased.
The item must be unused and in the same condition that you received it. It must also be in the original packaging. (Minor wear & tear from shipping is acceptable and the box(es) may have been open.)
Return shipping must be covered by the purchaser.
A variable restocking fee applies to orders when:
The order is over 30 days.
Items are not in the same condition, damaged, and/or are missing parts, components, or manuals.
Items are not being exchanged for another item.
To complete your return, contact us to get a Return Materials Authorization (RMA) number. RETURNS CANNOT BE PROPERLY PROCESSED WITHOUT THIS!
Refunds
If your return is accepted, then your refund will be processed any fees applied and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, check the method of payment used to purchase the item.
Check any tracking information for the returned item to ensure it was delivered.
If you’ve done all of this and you still have not received your refund yet, please contact us at: 888-239-1232.
Exchanges
If your item was damaged in shipping, is defective or for upgrade, please contact us to arrange for an exchange. Please contact us FIRST before shipping any exchange items.
Shipping returns
To return your product, you should ship your product to:
Heatizon Systems RMA#________ 4137 South 500 West Murray, UT 84123
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will WILL NOT BE INCLUDED your refund.
We ask that when shipping your return, to use a trackable shipping service and/or purchasing shipping insurance. Service provider and/or shipping speed is purchasers discretion. We are not liable for your missing returned item(s).
Need help?
Contact us at 888-239-1232 for questions related to refunds and returns.
To ensure a smooth return process, it is essential to understand the specific conditions under which items can be returned. Generally, items must be returned within 30 days of purchase and should be in their original condition, free from significant damage or missing components.
For your return to be valid, the items should show only minor wear and tear from shipping. If the product is damaged or missing parts, it will not be eligible for a refund. Always keep the original packaging, as it may be required for the return process.
How to Initiate a Return
Initiating a return is a straightforward process that begins with contacting our customer service team. You will need to request a Return Materials Authorization (RMA) number, which is mandatory for processing your return.
Once you have obtained your RMA number, pack the item securely and include any original documentation. Be sure to use a trackable shipping method to avoid any issues with lost returns, ensuring that you can confirm the package's delivery back to us.
Refund Processing Time
After your return is received and inspected, the refund process will begin. Typically, refunds are processed within a certain number of days, depending on the payment method used at the time of purchase.
It’s important to note that while we strive to process refunds promptly, it may take additional time for your bank or credit card company to reflect the refund in your account. If you have concerns about the timing, please reach out to our customer support for assistance.
Contacting Customer Support
If you have any questions or need further assistance regarding your return or refund, our customer support team is here to help. You can reach us via phone or email, and we are committed to providing prompt responses to all inquiries.
Our customer support hours are Monday to Friday, from 9:00 AM to 4:30 PM. Don't hesitate to contact us at 888-239-1232 or via email at sales@moreheat.com for any issues related to returns and refunds.
Conditions for Returns
To ensure a smooth return process, it is essential to understand the specific conditions under which items can be returned. Generally, items must be returned within 30 days of purchase and should be in their original condition, free from significant damage or missing components.
For your return to be valid, the items should show only minor wear and tear from shipping. If the product is damaged or missing parts, it will not be eligible for a refund. Always keep the original packaging, as it may be required for the return process.
How to Initiate a Return
Initiating a return is a straightforward process that begins with contacting our customer service team. You will need to request a Return Materials Authorization (RMA) number, which is mandatory for processing your return.
Once you have obtained your RMA number, pack the item securely and include any original documentation. Be sure to use a trackable shipping method to avoid any issues with lost returns, ensuring that you can confirm the package's delivery back to us.
Refund Processing Time
After your return is received and inspected, the refund process will begin. Typically, refunds are processed within a certain number of days, depending on the payment method used at the time of purchase.
It’s important to note that while we strive to process refunds promptly, it may take additional time for your bank or credit card company to reflect the refund in your account. If you have concerns about the timing, please reach out to our customer support for assistance.
Contacting Customer Support
If you have any questions or need further assistance regarding your return or refund, our customer support team is here to help. You can reach us via phone or email, and we are committed to providing prompt responses to all inquiries.
Our customer support hours are Monday to Friday, from 9:00 AM to 4:30 PM. Don't hesitate to contact us at 888-239-1232 or via email at sales@moreheat.com for any issues related to returns and refunds.
